Frequently Asked Questions
We have converted data from a variety of software packages and there is little restriction on what can be done. Many systems today utilise a Microsoft SQL database which makes the process quite structured for our experienced team to extract transaction history to build your new database. We often find that clients also wish to ‘clean up’ their data when converting to the new system and we can also accommodate this process.
Typically an implentation will span approximately six to eight weeks from commencement to Go Live, however each customer’s requirements are different, which gives rise to variables that change the implementation timeline. Our project coordinator will review your requirements with you and discuss a suitable time frame for your implementation.
If you have more complex requirements, then the implementation may extend to allow additional time for training and testing. Ultimately, the goal is to provide you with a solution that meets your requirements, and the implementation process is a balancing act of constantly assessing those requirements and liaising with you to determine what is achievable in the time frame allowed.
EXOBIZ does not recommend that you perform a parallel run throughout your implementation. Our implementation methodology will give you the opportunity to test transactions prior to Go Live to ensure that your data entry and subsequent reporting is accurate. Additionally, parallel runs can double the workload of your staff who are already facing the added pressure of learning a new system and adapting to change. Our aim is to implement a solution that can provide opportunities for more efficient and streamlined processes, with as little stress as possible.
EXOBIZ as your MYOB Platinum partner is your first line of support. We can support you remotely via phone and email, assist you on your computer using remote access software as required, and also schedule onsite assistance if needed. Post implementation we offer a variety of support plans to suit your current and future needs and budget.
Providing an excellent service to our customers is our number one priority.
EXOBIZ has experts in custom report writing. You simply provide us with the information you require, and the format you would like it in. We will provide an estimate on the time required to create the report. We can also offer you training in using the inbuilt report writers that come standard with MYOB Exo and MYOB Advanced. Alternatively, advanced users may wish to attend training on using Clarity to write custom reports, however this can be complex and takes time to learn.
As part of our implementation process we will conduct onsite and/or remote training with all relevant personnel within your business to ensure that everyone is well versed in the product. We can also conduct individual or group training in the future for new recruits, and to cover new features.
Training can be offered in groups or one on one sessions in the following of ways including:
- Onsite at your office
- At EXOBIZ’s office in Murrarie or
- Remotely over the phone using TeamViewer to share screens
We aim to cater to all of client’s needs. We know that being flexible with training arrangements is key to a successful implementation and ongoing support.
A complete and comprehensive range of user guides and online help is made available to you as part of the system. When using MYOB Exo you can also press F1 to open a web page with information on the specific window you have open. EXOBIZ also has some specific documentation on certain processes to assist you.
The MYOB ERP solutions will cater to your business growth and evolution for many years into the future. We have some clients who have been using the solutions for the past ten years and continuing. New features are released regularly each year with added features and enhancements.
One of our specialties is website integration. We have worked with many clients to connect their website to their MYOB ERP system. We have experience with a number of ecommerce apps such as Magento, Neto, Webninja, etc.
The MYOB ERP systems we provide are very flexible, and have the ability to integrate with other database systems. This can be as part of the initial ERP system implementation process, or as a future requirement. We are also happy to work with other software vendors and developers to ensure a successful outcome. We have extensive knowledge and experience in this field.
Our EXOBIZ development team has created an in house program which allows us to migrate your data from your current AccountRight file into your new Exo or Advanced database.
The benefit for you is that you retain all of your transaction history instead of having to start with opening balances and use your old system for historical information. Please note that this is only done for financial data and not for historical Payroll data. Any Payroll reports for prior financial years would have to be generated out of your old system. However, once you move to Exo or Advanced and Payroll, you do not lose history as you move forward. Everything you have ever entered into these systems is available forever.
Each software vendor has its own licencing arrangements which make it possible and/or financially viable to retain access to your current software. Usually you would only need to access your current software for a minimal period of time as reprinting of historical documents may need to be done from your old system. You also may need to ensure you have access to historical payroll information and reports until you are past the five year mark in using Exo or Advanced and therefore have access to data needed for legislative compliance.